We understand plans change. This page explains how cancellations, changes and refunds work for reservations, pre-orders, private dining and orders with Vitto Official.
Dining-Room Reservations
Reservations for up to five guests may be cancelled or changed free of charge up to 4 hours before the reserved time, by phone, email or reply to your confirmation. Parties of six or more are held with a card; cancellations within 24 hours or no-shows are charged $35 per guest.
Fiorentina & Whole-Fish Pre-Orders
Pre-ordered Bistecca alla Fiorentina and whole fish are purchased for your table. Cancellations more than 24 hours ahead are free; within 24 hours, or for no-shows, the dish is charged at menu price.
Private Dining & Buyouts
La Cantina and buyout bookings require a deposit stated in your event agreement. The deposit is fully refundable with 14 days’ notice, 50% refundable with 7 days’ notice, and non-refundable after that. Final guest counts are due 72 hours before the event.
Takeaway & Delivery Orders
If an order is incorrect, missing items or arrives in poor condition, contact us the same evening and we will replace or refund the affected items. Orders prepared correctly and collected or delivered are not refundable afterward.
Cancellation by Us
If we must cancel a reservation or event (for example, an unexpected closure), you will receive a full refund of any deposit and we will offer to rebook.
How Refunds Are Processed
Approved refunds are issued to the original payment method within 5–10 business days.
Promotional Visits
The 70% first-visit offer applies to items ordered and paid for on that visit. A cancelled reservation does not use up the offer; it remains available for your actual first visit.
Contact Us
If you have questions about this page, please contact Vitto Official:
- Phone: (415) 757-0087
- Email: italia@vittofficial.com
- Address: 725 Columbus Ave, San Francisco, CA 94133, USA